Questions related to the logistics.

Wo befindet sich meine Bestellung? Was bedeuten die Namen der Auftragsstatus?

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Um den Status Ihrer Bestellung zu verfolgen,  melden Sie sich zunächst mit Ihrem Eurocircuits-Konto an.

Wählen Sie aus dem Menü auf der linken Seite “KALKULIEREN/BESTELLEN”  und dann “Laufende Bestellungen anzeigen”.

Daraufhin öffnet sich ein Fenster mit einer Liste aller Ihrer laufenden Aufträge und Informationen wie z.B. Auftragsnummer, Leiterplattenname, Auftragsstatus und erwartetes Versanddatum.

Running Orders

Um den Status Ihrer Bestellung zu überprüfen, markieren Sie zunächst das Kästchen neben der Bestellnummer und wählen dann entweder die Schaltfläche “Historie” am oberen Rand des Fensters oder klicken direkt auf den Status in der Bestellzeile.

Running order status - web

Es öffnet sich ein Pop-up-Fenster, in dem Sie den Status Ihrer Bestellung sehen können. Wählen Sie die Schaltfläche “Zurück”, um zur Übersicht “Laufende Aufträge” zurückzukehren.

Running Order history window - web

Für eine Definition des Textes in der Spalte “Status” wählen Sie die Schaltfläche “Statusdetails” am oberen Rand des Fensters.

Status details selection - web

Nun öffnet sich ein Pop-up-Fenster, in dem alle Erklärungen der Begriffe angezeigt werden.

Status details - web

I forgot to order a stencil. Can I still do it later?

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This section is still under construction.
If you have a question, please contact our CHAT support team.

Where is my order? What do order status names mean?

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This section is still under construction.
If you have a question, please contact our CHAT support team.

How are delivery times calculated?

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This section is still under construction.
If you have a question, please contact our CHAT support team.

How does Eurocircuits deliver? Charge for delivery?

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This section is still under construction.
If you have a question, please contact our CHAT support team.

How do I place a repeat order?

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This section is still under construction.
If you have a question, please contact our CHAT support team.

Ho do I upload new data to resolve an issue?

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There are two cases that might require new PCB data to be uploaded or sent:

  • The order is in “exception overview”. You can upload a new dataset via “view details” and using the button “modify”.
    The instructions are also given in the exception document which you can download to review all data issues.
  • The order is in “preproduction approval”.  You can only solve the data issues by delivering a new PCB dataset thus you must reject the Eurocircuits proposed solution. Proceed as follows:
    • Reject the approval and explain in the message that you will send new data and why. Then send us the data right away and we will upload them for you.
    • Need more time to redesign? Then we will move the order to “exception overview”. From there you can change many parameters and upload a new PCB dataset when ready. The delivery term will be recalculated as soon as the modification and data upload is done.

See also: what happens if there is a problem with my data?

How can I add/change my Purchase References (PO)?

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You can add or change the purchase reference for an item in your shopping basket or for a running order until the status of the order says “Production Finish”.  How to do this?

  • Go to your shopping basket or to the list of your running orders
  • Select the item or order and click the black button “edit administrative details”.
  • Now you can add your references.

It is important that these fields are activated to be shown in your account (sometimes they are hidden). If only the PCB name appears, please contact the power user of the account. He can activate these fields. (He can do this via “manage profile”).

Can I change the Order Quantity? Change the delivery date? Cancel my order? Upload new data?

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This depends of the status of your order.

If the preparation of the data is already finished or if the order is in production, no changes are possible anymore.

The fastest way to make the modification is through your online account:

  • Go to your “running order” list.
  • Select the order by checking the box on the left.
  • Click the black button “modify order” on top of the page (Important tip: don’t do this by clicking on the PCB Visualizer, no changes can be saved via PCB Visualizer for a running order !).
  • The system will tell you if the order can still be modified.
  • If possible (after clicking on “modify specifications”) this order will automatically be “cancelled” and will be placed back in your shopping basket. (Important: the order is not processing anymore)
  • In your shopping basket, you can then modify the order details, delivery term and/or upload a new dataset using PCB Visualizer if you like
  • Check out the item again to re-order and verify if it re-appears now in your list of “running orders”. If it does, it will have a new order number and you will be sure it is back in process.

Can I change the delivery Address?

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Changing the delivery address for a running order is possible until the status of the order says “Production Finish”.  How to do this?

  • Go to “’running orders”
  • Select the order and click the black button “modify order”.
  • Now select a different delivery address from the drop down list.

If you want to ship to an address, which is not yet appearing in this dropdown list, please contact the power user of the account. He can create a new delivery address in this dropdown list. (He can do this via “manage profile”).