I forgot to order a stencil. Can I still do it later?
This section is still under construction.
If you have a question, please contact our CHAT support team.
Questions related to the logistics.
This section is still under construction.
If you have a question, please contact our CHAT support team.
This section is still under construction.
If you have a question, please contact our CHAT support team.
This section is still under construction.
If you have a question, please contact our CHAT support team.
This section is still under construction.
If you have a question, please contact our CHAT support team.
This section is still under construction.
If you have a question, please contact our CHAT support team.
There are two cases that might require new PCB data to be uploaded or sent:
See also: what happens if there is a problem with my data?
You can add or change the purchase reference for an item in your shopping basket or for a running order until the status of the order says “Production Finish”. How to do this?
It is important that these fields are activated to be shown in your account (sometimes they are hidden). If only the PCB name appears, please contact the power user of the account. He can activate these fields. (He can do this via “manage profile”).
This depends of the status of your order.
If the preparation of the data is already finished or if the order is in production, no changes are possible anymore.
The fastest way to make the modification is through your online account:
Changing the delivery address for a running order is possible until the status of the order says “Production Finish”. How to do this?
If you want to ship to an address, which is not yet appearing in this dropdown list, please contact the power user of the account. He can create a new delivery address in this dropdown list. (He can do this via “manage profile”).
Pre-production approval – a customer request for reassurance
Not sure about your artwork or how our engineers will interpret it? Sometimes your data files may contain features that our automated PCB Visualizer process cannot recognise. Or you may be worried that your first layout is not quite right. Whatever your concern, we can give you the reassurance you need. Set up an approval step for the production-ready data for your board just before it goes into physical manufacture. As soon as our engineers have completed their checks, we will send you an e-mail to advise you that the production files are ready and waiting for your approval.
To set up a pre-production approval: go to “running orders” in your account and select a “request pre-production approval”. You can do this for every order in your running order list that has not yet reached the status “panelise” (from status panelise on it’s too late).
The order will now also be listed under “pre-production approval overview” in the main menu (left column) in your account. The item is still in analysis, so not yet ready to verify the data.
After preparation, the production-ready job goes into the customer’s pre-production approval (PPA) folder – “items ready for your approval”. You will receive our e-mail and need only 1 click to send the job on for manufacture. How?
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies.
Accept settingsHide notification onlySettingsWe may request cookies to be set on your device. We use cookies to let us know when you visit our websites, how you interact with us, to enrich your user experience, and to customize your relationship with our website.
Click on the different category headings to find out more. You can also change some of your preferences. Note that blocking some types of cookies may impact your experience on our websites and the services we are able to offer.
These cookies are strictly necessary to provide you with services available through our website and to use some of its features.
Because these cookies are strictly necessary to deliver the website, refuseing them will have impact how our site functions. You always can block or delete cookies by changing your browser settings and force blocking all cookies on this website. But this will always prompt you to accept/refuse cookies when revisiting our site.
We fully respect if you want to refuse cookies but to avoid asking you again and again kindly allow us to store a cookie for that. You are free to opt out any time or opt in for other cookies to get a better experience. If you refuse cookies we will remove all set cookies in our domain.
We provide you with a list of stored cookies on your computer in our domain so you can check what we stored. Due to security reasons we are not able to show or modify cookies from other domains. You can check these in your browser security settings.
These cookies collect information that is used either in aggregate form to help us understand how our website is being used or how effective our marketing campaigns are, or to help us customize our website and application for you in order to enhance your experience.
If you do not want that we track your visit to our site you can disable tracking in your browser here:
We also use different external services like Google Webfonts, Google Maps, and external Video providers. Since these providers may collect personal data like your IP address we allow you to block them here. Please be aware that this might heavily reduce the functionality and appearance of our site. Changes will take effect once you reload the page.
Google Webfont Settings:
Google Map Settings:
Google reCaptcha Settings:
Vimeo and Youtube video embeds:
The following cookies are also needed - You can choose if you want to allow them:
You can read about our cookies and privacy settings in detail on our Privacy Policy Page.
Datenschutzerklaerung